At Indi Raiments, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we’ve got you covered with our easy and transparent Return and Refund Policy.
1. Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include your order number and a brief reason for the return.
To initiate a return, please follow these steps:
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Contact Customer Support: Reach out to our customer support team at returns@indiraiments.com with your order number and the reason for the return.
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Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return your item.
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Ship Your Item: Pack your item securely, include the return authorization, and ship it to the address provided. Customers are responsible for return shipping costs.
2. Refunds
Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. Once approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.
Refunds are processed within 5-7 business days of receiving the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
3. Exchanges
If you receive a defective or damaged item, we will gladly exchange it for the same product. Please contact us at exchanges@indiraiments.com with your order number and details about the issue to arrange an exchange.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Customized or personalized items
Contact Us
If you have any questions about our Return and Refund Policy, please contact our customer support team at support@indiraiments.com.
Note: This Return and Refund Policy is subject to change. Please review this page regularly for updates.
Thank you for choosing Indi Raiments. Your satisfaction is our priority.